Maître D’ — Guest Experience Leader

SA Hospitality Group; New York (NY); Ibrido; USD 60.000 - 84.000; Tempo pieno

Descrizione del lavoro

SA Hospitality Group is seeking an experienced Maître D’ to oversee guest flow, reservations, and dining room service at our New York location. You will manage reservations, greet guests, supervise staff, and coordinate with kitchen and management to ensure high-quality service.

You will lead pre-shift briefings, monitor service, and maintain relationships with concierges and guests, while supporting communications and promotions efforts to boost exposure and revenue.

Mansioni

• Assist in planning the flow of service: assign table numbers to reservations based on arrival time, preference, and staff coverage.
• Floor check: verify table settings match reservations and make last-minute changes.
• Attend daily pre-shift meetings and share guest notes and requests.
• Be at the host stand/entrance to greet guests, seat them as needed, and assist with requests.
• Monitor service quality, engage guests, and assist as needed.
• Communicate guest feedback to service staff and management and act on it.
• Monitor hostess performance and provide coaching as needed.
• Act as supervisor on duty; complete closing duties including tip distribution and cleanup.
• Open the restaurant: ensure cleanliness, organize staff, plan the day.
• Coordinate cake orders, take-out/delivery and future pickup orders with chefs and managers.
• Maintain menu stock and keep menus updated; order weekly menus and related print materials.
• Monitor reservations, cancellations, VIPs and special requests; relay to management and staff.
• Forecast reservations and suggest actions to increase covers.
• Engage concierges, present updated menus, and monitor any rewards program outcomes.
• Operate reservation system, report on guests and seating gaps, suggest improvements.
• Grow guest email database and preferences for personalized service.
• Assist Director of Communications with PR and social media to enhance restaurant exposure.

Descrizione del lavoro

SA Hospitality Group is seeking an experienced Maître D’ to oversee guest flow, reservations, and dining room service at our New York location. You will manage reservations, greet guests, supervise staff, and coordinate with kitchen and management to ensure high-quality service.

You will lead pre-shift briefings, monitor service, and maintain relationships with concierges and guests, while supporting communications and promotions efforts to boost exposure and revenue.