Maitre D' – Guest Relations & Reservations Lead

Paycom; New York (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Professional growth

Job summary

Ludico, a Tribeca Hospitality Group concept, seeks a Maitre D' in New York to lead the host stand and reservations with warmth and professionalism. You will guide guest relations, seating strategy, and dining room flow, collaborating with managers, captains, hosts, and culinary teams to ensure seamless service from arrival to departure.

The role requires 3+ years in upscale dining leadership, strong SevenRooms/Resy/OpenTable experience, and a focus on loyalty, VIP handling, and service recovery

Qualifications

• Minimum 3 years of experience in a Maitre D', Lead Host, Reservation Manager, Guest Relations Manager, or similar leadership role in upscale or fine dining.
• Extensive experience with SevenRooms, Resy, and OpenTable reservation platforms.
• Experience using Toast POS preferred.
• Strong understanding of table management, reservation pacing, guest relations, and dining room operations.
• Proven ability to build guest loyalty, recognize VIP clientele, and create exceptional dining experiences.

Responsibilities

• Welcome and engage guests with warmth, professionalism, and genuine hospitality.
• Manage reservations, waitlists, table assignments, and guest communications.
• Build relationships with regular guests, VIPs, concierge partners, local businesses, and community members.
• Maintain detailed guest profiles, preferences, special occasions, dietary restrictions, and dining history.
• Utilize SevenRooms, Resy, and OpenTable to manage reservations, guest notes, VIP recognition, and dining room flow.
• Oversee seating strategies to maximize guest satisfaction and operational efficiency.
• Collaborate with management and service teams to ensure smooth dining room operations and exceptional guest experiences.
• Address guest concerns and service recovery opportunities with professionalism, discretion, and urgency.
• Maintain a visible and active presence throughout service.
• Assist with private dining inquiries, special events, and large-party reservations.
• Lead by example and help foster a hospitality-first culture throughout the restaurant.
• Ensure host stand operations are organized, professional, and guest-focused at all times.

Skills

Guest relations

Leadership

Communication

Conflict resolution

Tools

SevenRooms

Resy

OpenTable

Toast POS

Job description

Ludico, a Tribeca Hospitality Group concept, seeks a Maitre D' in New York to lead the host stand and reservations with warmth and professionalism. You will guide guest relations, seating strategy, and dining room flow, collaborating with managers, captains, hosts, and culinary teams to ensure seamless service from arrival to departure.

The role requires 3+ years in upscale dining leadership, strong SevenRooms/Resy/OpenTable experience, and a focus on loyalty, VIP handling, and service recovery