Maître D: Lead Guest Experience & Service Excellence

Maple Hospitality Group; New York (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Maple Hospitality Group is seeking a Maître D' in New York to lead the guest experience and oversee the host staff in a fast-paced fine dining setting. You’ll welcome guests, coordinate seating, and ensure a superior ambiance from arrival to departure.

The role requires exceptional guest relations, sharp attention to detail, and the ability to mentor the host team. Prior experience in high-end venues and proficiency with OpenTable/SevenRooms are preferred.

Qualifications

• A natural host: Warm, gracious, and endlessly observant.
• Experience in fine dining or high-volume, high-touch hospitality environments.
• Strong organizational and multitasking abilities in fast-paced, high-pressure situations.
• Leadership presence and a collaborative spirit - you elevate every team around you.
• Excellent communication, guest relations, and conflict-resolution skills.
• Flexibility to work nights, weekends, and holidays as needed.

Responsibilities

• Be the first and last face guests see - welcoming them with warmth, sending them off with grace.
• Read the room: Match guests with the right server or captain, set the tone, and maintain a fluid floor.
• Orchestrate the vibe: Manage lighting, music, and temperature to ensure an elevated, dynamic ambiance.
• Oversee and train the host team with the basics of service etiquette and hospitality standards.
• Prepare and lead pre-shift: Print OpenTable/SevenRooms reports and flow charts to ensure smooth execution and accurate guest communication.
• Collaborate with reservationists to create custom menus and flag special occasions, dietary notes, and VIP profiles.
• Partner with Events, Culinary, and FOH teams to manage large parties, special builds, and Bocuse-level experiences.
• Maintain VIP access, concierge relationships, and investor connections with polish and professionalism.
• Track and manage outreach ROI, and build relationships with residential buildings, retailers, and corporate offices to drive new guest acquisition.
• Stay on top of tech tools: Manage and maintain SevenRooms/OpenTable guest profiles, availability, capacity, and trend data.

Skills

Warm hospitality

Guest relations

Leadership presence

Communication skills

Problem solving

Tools

OpenTable

SevenRooms

Job description

Maple Hospitality Group is seeking a Maître D' in New York to lead the guest experience and oversee the host staff in a fast-paced fine dining setting. You’ll welcome guests, coordinate seating, and ensure a superior ambiance from arrival to departure.

The role requires exceptional guest relations, sharp attention to detail, and the ability to mentor the host team. Prior experience in high-end venues and proficiency with OpenTable/SevenRooms are preferred.