Maître D | Lead Guest Experience, Growth & Travel

MAPLE & ASH MIAMI LLC; New York; Hybrid; USD 70,000 - 90,000; Full time

Job summary

Maple Hospitality Group is seeking a poised Maître D’ to lead the guest experience with warmth and precision. You will be the face of the restaurant, ensuring seamless flow, VIP handling, and flawless ambiance in a high-volume setting across multiple properties.

Ideal candidates bring fine-dining or high-touch hospitality experience, exceptional organizational skills, and strong communication abilities to mentor the host team and coordinate with reservations, events, and culinary FOH partners.

Qualifications

• Experience in fine dining or high-volume, high-touch hospitality environments.
• Strong organizational and multitasking abilities in fast-paced, high-pressure situations.
• Leadership presence and a collaborative spirit to elevate teams.
• Excellent communication, guest relations, and conflict-resolution skills.

Responsibilities

• Be the first and last face guests see—welcoming them with warmth, sending them off with grace.
• Read the room: match guests with the right server or captain, set the tone, and maintain a fluid floor.
• Orchestrate the vibe: manage lighting, music, and temperature to ensure an elevated ambiance.
• Oversee and train the host team with the basics of service etiquette and hospitality standards.
• Prepare and lead pre-shift: print reports and flow charts for smooth guest communication.
• Collaborate with reservationists to create custom menus and flag special occasions.
• Partner with Events, Culinary, and FOH teams to manage large parties and VIP experiences.
• Maintain VIP access, concierge relationships, and investor connections with polish.
• Stay on top of tech tools: manage guest profiles, availability, and trend data.

Skills

Hospitality experience

Organizational skills

Communication

Conflict resolution

Flexibility

Tools

SevenRooms

OpenTable

Job description

Maple Hospitality Group is seeking a poised Maître D’ to lead the guest experience with warmth and precision. You will be the face of the restaurant, ensuring seamless flow, VIP handling, and flawless ambiance in a high-volume setting across multiple properties.

Ideal candidates bring fine-dining or high-touch hospitality experience, exceptional organizational skills, and strong communication abilities to mentor the host team and coordinate with reservations, events, and culinary FOH partners.