Maintenance Unit Secretary (Clerical Assistant 2)

Commonwealth of Pennsylvania; Muncy (Lycoming County); Hybrid; USD 33,000 - 41,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a Maintenance Unit Secretary to provide essential clerical support in the Department of Transportation. The role focuses on customer service, records management, document preparation, and calendar coordination to ensure smooth operations.

The position offers a full-time schedule (37.5 hours/week) with potential telework after probation and a starting salary of $36,831.00.

Qualifications

• Six months as a Clerical Assistant 1 or equivalent Federal Government/ Commonwealth experience.
• High school diploma or equivalent.
• Combination of experience and training may be considered.

Responsibilities

• Respond to incoming calls and direct requests to the correct staff.
• Maintain concerns in the Customer Care Center system and track follow up activities.
• Type correspondence, reports, and other materials accurately and meet deadlines.
• Proofread materials for grammar, completeness, and agency compliance.
• Manage calendars for the Maintenance Services Manager and assigned managers.

Skills

Customer service

Record management

Document preparation

Quality review

Calendar coordination

Keyboarding speed

Education

High school diploma

Experience or training equivalent

Job description

Step into a meaningful role as a Maintenance Unit Secretary with the Department of Transportation, Maintenance and Traffic Unit. This position offers a chance to support important public services while building strong clerical skills. You will join a team that values accuracy, service, and steady growth. Your work will help keep essential operations running smoothly.

This position plays an important part in supporting communication, clerical accuracy, and customer service across the agency. You will help keep information organized and ensure that tasks move smoothly through the workflow.

As a Maintenance Unit Secretary, you will perform the following duties:

• Customer Support: Respond to incoming calls, gather needed information, and direct requests to the correct staff
• Record Management: Maintain concerns in the Customer Care Center system and track follow up activities
• Document Preparation: Type correspondence, reports, and other materials accurately and meet established deadlines
• Quality Review: Proofread materials to ensure correct grammar, completeness, and compliance with agency rules
• Calendar Coordination: Manage calendars for the Maintenance Services Manager and assigned managers

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work Hours are 8:30 AM to 4:30 PM, Monday-Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time upon successful completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Montoursville. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Special Requirements (NSRs):

• This position requires keyboarding skills to meet standards for speed and accuracy.
• This position requires the ability to take and transcribe dictation.

Additional Requirements:

• You must be able to perform essential job functions.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.