Clerical Assistant 2

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 33,000 - 42,000; Full time

Job summary

Commonwealth of Pennsylvania is seeking a Clerical Assistant 2 in Harrisburg to support accounts payable/receivable and related financial tasks. You will review claims, establish cases, and communicate outcomes to customers with careful attention to policy and procedure.

The position requires a high school diploma and prior clerical experience, with full-time hours and a non-telework arrangement. This role supports statewide services and maintains confidential records.

Qualifications

• Six months as Clerical Assistant 1 or equivalent experience.
• High school diploma or equivalent.
• Able to perform essential job functions.

Responsibilities

• Research claims and review records to decide outcomes under policies.
• Establish invoices, apply payments, reconcile daily reports, update records.
• Communicate outcomes, gather information, and explain rules clearly.
• Handle routine and unusual cases by applying policies.
• Follow safety rules, maintain confidentiality, and support a secure workplace.
• Maintain reports, track mail, organize work, and update cases.

Skills

Clerical experience

Attention to detail

Customer service

Education

High school diploma

Job description

NOTE: THIS IS A REPOSTING OF I-2026-58584 WHICH WAS PREVIOUSLY OPEN FROM SEPTEMBER 22, 2026 TO OCTOBER 1, 2026. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY.

As a Clerical Assistant 2 with the Department of Transportation, Bureau of Support Services, you will help support key financial activities that keep services running statewide. This role provides an opportunity to build confidence in handling account information and customer questions. You will contribute to a team that focuses on detailed research, accuracy, clear communication, and dependable service. Your efforts will help individuals receive timely answers and proper financial outcomes.

This position supports the processing of accounts payable and accounts receivable actions through careful research and consistent customer communication. The role centers on reviewing claims, establishing cases, and helping customers understand financial outcomes. As a Clerical Assistant 2, you will perform the following duties:

• A P Research: Review claims, examine records, and decide outcomes based on laws, procedures, and financial guidelines
• A R Processing: Establish invoices, apply payments, reconcile daily reports, and update customer records
• Customer Contact: Communicate outcomes, gather information, and explain rules in a clear and helpful manner
• Decision Making: Handle routine and unusual cases by applying policies and determining correct actions
• Safety And Conduct: Follow safety rules, act ethically, maintain confidentiality, and support a secure work environment
• Record Management: Maintain reports, track mail, organize work, and support accurate case updates

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work hours are 8:00am to 4:30pm, Monday-Friday, with a 1 hour lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

This position is subject to the provisions of a collective bargaining agreement or memorandum of understanding. If no applicable union-covered bidders apply, other applicants will be considered.

• Seniority rights apply for: Clerical Assistant 1
• Seniority/Promotion Unit: PC0

Permanent full-time Clerical Assistant 2s can be considered for lateral transfer.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.