Maintenance Supervisor - Lead Field Operations & Safety

Otis Elevator Co.; Chicago (IL); On-site; USD 130,000 - 165,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision coverage

Paid vacation

Life insurance

Job summary

Otis Elevator Co. in Chicago seeks a passionate leader to manage maintenance operations, lead field staff development, and drive safety and customer satisfaction across the territory.

You will plan field activities, allocate resources, train technicians, and approve repair orders, reporting to the Senior Manager, Service Sales and Ops. Applicants should have a high school diploma (BA/BS preferred) with experience supervising technicians, strong communication and leadership skills, and a comfort

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience.
• Experience working with a team of technicians is required.
• Leadership experience is required.
• Elevator industry experience is desired, but not required.
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment.
• Strong computer and technology skills, business acumen and a passion for customer service.
• Travel is required within your territory, driver's license as required for your territory.

Responsibilities

• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards.
• Ensure effective and efficient allocation of available resources such as manpower and materials.
• Conduct field education training with field workforce.
• Improve efficiencies, managing route schedules and callback rates.
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts.
• Authorize repair orders and tracking completion.
• Lead change toward better efficiency and communication.

Skills

Leadership

Team leadership

Technician supervision

Communication

Computer skills

Customer service

Travel

Education

BA/BS degree

Job description

Otis Elevator Co. in Chicago seeks a passionate leader to manage maintenance operations, lead field staff development, and drive safety and customer satisfaction across the territory.

You will plan field activities, allocate resources, train technicians, and approve repair orders, reporting to the Senior Manager, Service Sales and Ops. Applicants should have a high school diploma (BA/BS preferred) with experience supervising technicians, strong communication and leadership skills, and a comfort