Maintenance Scheduling & Customer Service Coordinator

Penske; Happy Valley (OR); On-site; USD 32,000 - 46,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in United States (Oregon) to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan.

The role emphasizes customer communication, parts availability, and vendor accountability to maintain high service levels. The position requires hands-on mechanical experience, customer service aptitude, and the ability to supervise and coordinate daily workflows.

Qualifications

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

Skills

Customer service

Scheduling

Communication

Team leadership

Safety awareness

Education

High School diploma or equivalent

Associates/Technical/Bachelors preferred

ASE certification preferred

Tools

Service scheduling software

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in United States (Oregon) to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan.

The role emphasizes customer communication, parts availability, and vendor accountability to maintain high service levels. The position requires hands-on mechanical experience, customer service aptitude, and the ability to supervise and coordinate daily workflows.