Maintenance Scheduler & Service Coordinator

Penske; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Atlanta, GA is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs and manage the shop work plan.

This full-time role reports to the site location at 4605 Fulton Industrial Dr SW and requires strong customer service and coordination skills. You will ensure parts availability, communicate updates to customers, and maintain high service levels while working closely with shop staff and vendors.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• The associate will be required to understand and comply with Penske policies.
• Regular, predictable attendance is an essential function of the job.
• Willingness to travel and pass a background check and drug screening required.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, repairs, parts, skill sets and hours.
• Communicate with customers for maintenance updates and scheduling changes.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and scheduling of outside work.
• Provide customer service and aim for repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service department administration

Education

High School diploma or equivalent

Associates/Bachelors/Technical Degree preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. in Atlanta, GA is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs and manage the shop work plan.

This full-time role reports to the site location at 4605 Fulton Industrial Dr SW and requires strong customer service and coordination skills. You will ensure parts availability, communicate updates to customers, and maintain high service levels while working closely with shop staff and vendors.