Customer Service & Maintenance Scheduler

Penske; Town of Montgomery (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Benefits

Job summary

Penske is seeking a Customer Service Coordinator in Montgomery, NY. This role focuses on scheduling preventative maintenance, coordinating outside repairs, and planning the shop work plan to maximize efficiency and customer satisfaction.

The position requires hands-on mechanical experience and customer service skills, with supervisory and administrative responsibilities preferred. Located at 136 Neelytown Road, it offers growth within Penske Truck Leasing.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree/Technical School/Bachelors degree preferred.
• ASE certification preferred.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, technician skill sets and hours to maximize service and productivity.
• Communicate with customers about maintenance updates, schedule changes, billing concerns or service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure customer satisfaction and return business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Service department administration

Mechanical experience

Education

High School diploma or equivalent

Associates/Bachelors preferred

Job description

Penske is seeking a Customer Service Coordinator in Montgomery, NY. This role focuses on scheduling preventative maintenance, coordinating outside repairs, and planning the shop work plan to maximize efficiency and customer satisfaction.

The position requires hands-on mechanical experience and customer service skills, with supervisory and administrative responsibilities preferred. Located at 136 Neelytown Road, it offers growth within Penske Truck Leasing.