Maintenance Scheduler & Customer Experience Lead

Penske Truck Leasing Co.; Oregon; On-site; USD 33,000 - 45,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Oregon to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role emphasizes strong customer communication and efficient operation planning.

Responsibilities include developing daily/weekly workforce plans, ensuring parts availability, and coordinating with vendors and billing teams. A background in service administration and supervisory experience are preferred.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

Skills

Customer service

Scheduling

Supervisory

DOT/OSHA

Communication

Education

HS diploma or equivalent

AS/Tech degree preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Oregon to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role emphasizes strong customer communication and efficient operation planning.

Responsibilities include developing daily/weekly workforce plans, ensuring parts availability, and coordinating with vendors and billing teams. A background in service administration and supervisory experience are preferred.