Customer Service & Fleet Maintenance Coordinator

Penske Truck Leasing; Portland (OR); On-site; USD 36,000 - 44,000; Full time

Job summary

Penske Truck Leasing is seeking a Customer Service Coordinator in Portland, OR to schedule preventive maintenance, coordinate outside repairs, and help manage the shop work plan to keep vehicles on the road.

The role requires at least two years in customer service, some mechanical experience, and willingness to travel; DOT/OSHA safety compliance is emphasized, with opportunities to grow in a fast-paced environment.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must understand Penske policies and DOT/OSHA safety rules.
• Regular, predictable, full attendance essential.
• Willingness to travel and pass background/drug screening.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate maintenance updates and billing concerns with customers.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts availability for scheduled work.
• Hold vendors accountable for quality and schedule.
• Provide customer service to ensure customer satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service department administration

High School diploma

Associate/Bachelor degree preferred

ASE certification preferred

Service scheduling software

Education

High School diploma or equivalent

Associate's or Technical degree

Bachelor's degree preferred

Tools

Service scheduling programs

Diagnostics software

Job description

Penske Truck Leasing is seeking a Customer Service Coordinator in Portland, OR to schedule preventive maintenance, coordinate outside repairs, and help manage the shop work plan to keep vehicles on the road.

The role requires at least two years in customer service, some mechanical experience, and willingness to travel; DOT/OSHA safety compliance is emphasized, with opportunities to grow in a fast-paced environment.