Maintenance Scheduling & Customer Care Coordinator

Penske; Savannah (GA); On-site; USD 42,000 - 63,000; Full time

Job summary

Penske Truck Leasing/Transportation Solutions is seeking a Customer Service Coordinator in the Savannah area to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role involves communicating with customers and technicians to keep maintenance on schedule, and ensuring parts availability for planned work.

Qualifications include 2 years in customer service, mechanical exposure, and supervisory or admin experience.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Ability to understand and follow Penske policies and safety rules (DOT/OSHA).
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel, pass background checks and drug screening.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate maintenance updates and scheduling/billing concerns with customers.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

DOT/OSHA policy adherence

Regular attendance

Education

High School diploma or equivalent

Associates/Technical/Bachelors preferred

ASE certification preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing/Transportation Solutions is seeking a Customer Service Coordinator in the Savannah area to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role involves communicating with customers and technicians to keep maintenance on schedule, and ensuring parts availability for planned work.

Qualifications include 2 years in customer service, mechanical exposure, and supervisory or admin experience.