Maintenance Service Coordinator: Scheduling & Service Excellence

Penske Truck Leasing; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Penske Truck Leasing in Atlanta is seeking a Customer Service Coordinator to schedule preventative maintenance and coordinate outside repairs. The role involves planning and managing the shop work plan at the Atlanta location (1390 Marietta Blvd., 30318).

The candidate will develop workforce plans, communicate maintenance updates to customers, ensure parts availability, and hold vendors accountable for quality and timing.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands-on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must understand and comply with Penske policies and safety rules.
• Regular, predictable, full attendance is essential.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Coordinate with vendors for outside work and quality adherence.
• Provide customer service to ensure customer satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Service scheduling

DOT/OSHA safety

Education

High School diploma or equivalent

Associates/Bachelors/Technical degree preferred

Tools

Scheduling software

Diagnostic software

Job description

Penske Truck Leasing in Atlanta is seeking a Customer Service Coordinator to schedule preventative maintenance and coordinate outside repairs. The role involves planning and managing the shop work plan at the Atlanta location (1390 Marietta Blvd., 30318).

The candidate will develop workforce plans, communicate maintenance updates to customers, ensure parts availability, and hold vendors accountable for quality and timing.