Customer Experience & Maintenance Scheduler

Penske Truck Leasing; Santa Clara (CA); On-site; USD 40,000 - 57,000; Full time

Job summary

Penske Truck Leasing is seeking a Customer Service Coordinator at our Santa Clara, CA location to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan. You will interact with customers on updates, billing concerns, and service issues, while ensuring parts availability and vendor accountability.

The role requires hands-on mechanical exposure and at least 2 years in a service administration or supervisory capacity, with a strong emphasis on safety, attendance,

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates/Technical/Bachelors preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must understand Penske policies and safety requirements.
• Regular, predictable attendance is essential.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, technician skills, and work hours to maximize service and productivity.
• Communicate with customers about maintenance updates, schedule changes, billing concerns, or service issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide excellent customer service to encourage repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Service department administration

Safety compliance (DOT/OSHA)

Travel willingness

Education

High School diploma or equivalent

Associates/Technical/Bachelor preferred

ASE certification preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing is seeking a Customer Service Coordinator at our Santa Clara, CA location to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan. You will interact with customers on updates, billing concerns, and service issues, while ensuring parts availability and vendor accountability.

The role requires hands-on mechanical exposure and at least 2 years in a service administration or supervisory capacity, with a strong emphasis on safety, attendance,