Maintenance & Scheduling Coordinator - Customer Service

Penske Truck Leasing Co., L.P.; Kansas City (MO); On-site; USD 52,000 - 70,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator to manage maintenance requests, coordinate outside repairs, and plan the shop work schedule. The role emphasizes ensuring timely updates to customers, maintaining units for client readiness, and optimizing the work plan for productivity.

Ideal candidates have solid customer service background, hands-on mechanical experience, and some supervisory or admin experience. Safety compliance with Penske policies is mandatory.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must comply with Penske safety policies and providE required PPE.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate with customers for maintenance updates and billing concerns.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Communication

Education

High School diploma or equivalent

Associates/Bachelors/Technical Degree preferred

Tools

Scheduling software

Diagnostic programs

ASE certification (preferred)

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator to manage maintenance requests, coordinate outside repairs, and plan the shop work schedule. The role emphasizes ensuring timely updates to customers, maintaining units for client readiness, and optimizing the work plan for productivity.

Ideal candidates have solid customer service background, hands-on mechanical experience, and some supervisory or admin experience. Safety compliance with Penske policies is mandatory.