Maintenance Scheduler & Service Coordinator

Penske; Fort Worth (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Penske in Fort Worth seeks a Customer Service Coordinator to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan. The role focuses on delivering top customer service while maintaining productivity in a dynamic environment.

You will develop workforce plans, communicate maintenance updates, and ensure parts and equipment readiness. The position requires strong organizational skills and a commitment to safety and service excellence.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must understand and comply with Penske safety and maintenance policies.
• Regular, predictable attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, location, background check and drug screening required.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers for maintenance updates including schedule changes, billing concerns, or service issues.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, ensuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Scheduling

Communication

Maintenance coordination

Education

High School diploma or equivalent

Associates Degree, Technical School Degree, or Bachelors Degree preferred

ASE certification preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske in Fort Worth seeks a Customer Service Coordinator to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan. The role focuses on delivering top customer service while maintaining productivity in a dynamic environment.

You will develop workforce plans, communicate maintenance updates, and ensure parts and equipment readiness. The position requires strong organizational skills and a commitment to safety and service excellence.