Maintenance Scheduler & Service Coordinator

Penske; Lithia Springs (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Penske in Lithia Springs, GA is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

You will communicate with customers about updates, billing concerns, and service issues while ensuring parts availability and vendor coordination to keep operations efficient and customers satisfied.

The role requires adherence to safety policies and DOT/OSHA guidelines, with occasional travel to support outages as needed.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates/Technical or Bachelors degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling and diagnostic programs preferred.
• Must understand and follow Penske safety policies; DOT/OSHA compliance emphasized.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, repairs, parts, technician skills, and hours.
• Communicate with customers about maintenance updates, scheduling changes, billing concerns, or service issues.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Education

High School diploma or equivalent

Associates / Technical or Bachelors preferred

Tools

Service scheduling software

Diagnostic programs

Job description

Penske in Lithia Springs, GA is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan.

You will communicate with customers about updates, billing concerns, and service issues while ensuring parts availability and vendor coordination to keep operations efficient and customers satisfied.

The role requires adherence to safety policies and DOT/OSHA guidelines, with occasional travel to support outages as needed.