Fleet Maintenance Scheduler & Customer Advocate

Penske Truck Leasing Co.; Lithia Springs (GA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Penske Truck Leasing Co. in Lithia Springs, GA is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and plan the shop work plan. The role reports to our Lithia Springs location.

Responsibilities include developing daily/weekly workforce plans, communicating maintenance updates to customers, ensuring parts availability, and maintaining high service quality. A background in customer service and hands-on mechanical work is valued.

Formación

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates/Technical/Bachelors preferred.
• ASE certification preferred.
• Experience with service scheduling programs and diagnostic programs preferred.

Responsabilidades

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Conocimientos

Customer service

Supervisory

Service scheduling

Diagnostics

Administrative

Educación

High School diploma or equivalent

Associate/Technical/Bachelor degree preferred

ASE certification preferred

Herramientas

Service scheduling software

Diagnostic software

Descripción del empleo

Penske Truck Leasing Co. in Lithia Springs, GA is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and plan the shop work plan. The role reports to our Lithia Springs location.

Responsibilities include developing daily/weekly workforce plans, communicating maintenance updates to customers, ensuring parts availability, and maintaining high service quality. A background in customer service and hands-on mechanical work is valued.