Maintenance Operations Lead — Multi‑Site Accounts

National Facility Contractors; Monroe (WA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

PTO

401(k) plan with company matching

Medical insurance

Vision Insurance

Employer-sponsored life insurance

Opportunities for professional growth

Job summary

National Facility Contractors (NFC) is seeking an experienced Operations Account Manager – Planned Maintenance to oversee a portfolio of national and regional facility maintenance accounts. You will lead the operational performance from service delivery through financial results, ensuring safety, efficiency, and profitability.

As the primary client contact, you will build strong relationships with facility managers and stakeholders, coordinate with internal teams and subcontractors, monitor

Qualifications

• 5+ years of account management, operations management, facilities management, or service operations experience.
• Experience managing multiple client accounts simultaneously.
• Financial acumen with experience managing budgets, profitability, and performance metrics.
• Excellent communication, organization, and problem-solving skills.
• Ability to prioritize multiple projects in a fast-paced environment.

Responsibilities

• Manage the day-to-day operational performance of assigned planned maintenance accounts.
• Build and maintain strong relationships with facility managers, property managers, and key client stakeholders.
• Ensure contractual service commitments are consistently delivered.
• Monitor work orders, subcontractor performance, service quality, and operational KPIs.
• Lead operational issue resolution while coordinating with Operations, Dispatch, Vendor Management, Compliance, Finance, and Field Leadership.
• Drive continuous improvement initiatives that increase efficiency, client satisfaction, and profitability.
• Monitor account budgets, costs, gross margins, and financial performance.
• Support contract renewals, service expansions, and implementation of new client locations.
• Review operational reports, client scorecards, and performance metrics.
• Identify operational risks before they become client issues.
• Participate in client meetings, business reviews, and site visits as needed.

Skills

Account management

Operations management

Facilities management

Customer relationship management

Budget management

Communication

CRM systems

Tools

ServiceChannel

Corrigo

ServiceNow

Job description

National Facility Contractors (NFC) is seeking an experienced Operations Account Manager – Planned Maintenance to oversee a portfolio of national and regional facility maintenance accounts. You will lead the operational performance from service delivery through financial results, ensuring safety, efficiency, and profitability.

As the primary client contact, you will build strong relationships with facility managers and stakeholders, coordinate with internal teams and subcontractors, monitor