Operations Manager, Facilities Management

Pleasant Valley Corporation; Medina (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Culture & environment

Competitive pay

Benefits

Recognition

Development opportunities

Career advancement

Job summary

Pleasant Valley Corporation seeks an experienced National Accounts Operations Manager to lead our facilities management team with a focus on service excellence and client satisfaction.

You will manage multi-state accounts, drive revenue growth, and optimize workflows. Strong PMP background and Six Sigma are highly valued, with a clear path for career advancement.

Qualifications

• Bachelor's degree in Business Administration or equivalent experience.
• PMP required; Six Sigma or similar certification preferred.
• 7+ years in commercial facilities/property management or related field.
• Proven success leading customer service teams and solving client problems.

Responsibilities

• Lead an operations team to deliver high-quality service for assigned accounts.
• Manage revenues from $1M to $15M across multiple national accounts.
• Meet annual growth targets in sales volume and profitability.
• Oversee work orders, escalations, and vendor price discrepancies.
• Authorize subcontractor bids up to $100,000 and ensure scope alignment.
• Supervise and train up to five team members and conduct regular meetings.

Skills

Leadership

Team management

Customer service

Process improvement

Education

Bachelor's degree in Business Administration

PMP certification

Six Sigma certification

Tools

CRM software

Scheduling software

Reporting tools

Job description

National Accounts Operations Manager

Join one of the nation's rapidly expanding leaders in Commercial Construction and Facility Management!

PLEASANT VALLEY CORPORATION, a successful and stable, family-owned and operated Commercial Real Estate Firm established in 1976 and headquartered in Medina, Ohio, boasts a dynamic presence across four key divisions: Construction, Facility Management, Property Management, and Real Estate Brokerage. Our comprehensive suite of commercial property services is characterized by effective project management, proactive communication, top-tier workmanship, and cutting-edge solutions.

WE OFFER:

• An exceptional culture and positive work environment
• Competitive earnings
• Comprehensive benefits
• Personal recognition
• Individual development opportunities
• A clear path for career advancement!

• Shift: M-F | 8:30a – 5:00p
• Work Location: Onsite – Medina, Ohio
• Division: Facilities Management
• Team: National Accounts
• Reports To: VP or Director

Job Purpose

The National Accounts Operations Manager is responsible for leading an operations team dedicated to resolving clients' facility maintenance issues promptly and cost-effectively. This role ensures the efficient delivery of services across a portfolio of assigned accounts, fostering strong customer and vendor relationships while achieving service excellence and operational goals. The manager will drive team performance, streamline processes, and maintain high standards of client satisfaction and operational efficiency.

Responsibilities

• Manage Operations and Client Services: Lead an operations team to deliver high-quality service for assigned accounts, ensuring both company and client objectives are met while addressing workflow targets and service-level KPIs.
• Manages total revenues: ranging from $1M - $15M with the average expected between $4M - $7M with responsibility for five to seven key national accounts in a multi-state, multi-location market.
• Achieve Financial and Strategic Goals: Meet annual growth targets in sales volume and profitability, managing revenues between $1M - $15M across multiple key national accounts, and help clients identify opportunities for process improvement.
• Handle Work Orders and Escalations: Oversee account communications, assign work orders based on urgency and availability, and resolve vendor price discrepancies and escalations, ensuring timely and effective customer service.
• Authorize Subcontractor Bids: Review and authorize subcontractor bids up to $100,000, ensuring accuracy, cost verification, and compliance with scope and terms before submission to clients.
• Supervise and Train Team Members: Directly supervise up to five employees (Project Managers and/or Facility Coordinators), conduct operational training during onboarding and ongoing support, and lead regular team meetings and team-building events.

Requirements

• Experience and Education: 5-7 years of related experience with a Bachelor's degree in Business Administration preferred, or 7-9 years of related experience without a degree.
• Relevant Experience: Minimum 5 years in commercial facilities/property management, with proven success in resolving client problems and leading customer service teams.
• Technical Skills: Strong proficiency in CRM software, data entry, scheduling, reporting, and knowledge in commercial construction and general trades.
• Certifications: Project Management Professional (PMP) required; Six Sigma or similar certification preferred.

Do YOU have these qualities?