Operations Account Manager – Planned Maintenance

National Facility Contractors; Monroe (WA); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

PTO

401(k) plan with company matching

Medical insurance

Vision Insurance

Employer-sponsored life insurance

Opportunities for professional growth

Job summary

National Facility Contractors (NFC) is seeking an experienced Operations Account Manager – Planned Maintenance to oversee a portfolio of national and regional facility maintenance accounts. You will lead the operational performance from service delivery through financial results, ensuring safety, efficiency, and profitability.

As the primary client contact, you will build strong relationships with facility managers and stakeholders, coordinate with internal teams and subcontractors, monitor

Qualifications

• 5+ years of account management, operations management, facilities management, or service operations experience.
• Experience managing multiple client accounts simultaneously.
• Financial acumen with experience managing budgets, profitability, and performance metrics.
• Excellent communication, organization, and problem-solving skills.
• Ability to prioritize multiple projects in a fast-paced environment.

Responsibilities

• Manage the day-to-day operational performance of assigned planned maintenance accounts.
• Build and maintain strong relationships with facility managers, property managers, and key client stakeholders.
• Ensure contractual service commitments are consistently delivered.
• Monitor work orders, subcontractor performance, service quality, and operational KPIs.
• Lead operational issue resolution while coordinating with Operations, Dispatch, Vendor Management, Compliance, Finance, and Field Leadership.
• Drive continuous improvement initiatives that increase efficiency, client satisfaction, and profitability.
• Monitor account budgets, costs, gross margins, and financial performance.
• Support contract renewals, service expansions, and implementation of new client locations.
• Review operational reports, client scorecards, and performance metrics.
• Identify operational risks before they become client issues.
• Participate in client meetings, business reviews, and site visits as needed.

Skills

Account management

Operations management

Facilities management

Customer relationship management

Budget management

Communication

CRM systems

Tools

ServiceChannel

Corrigo

ServiceNow

Job description

Drive Operational Excellence. Build Client Partnerships. Deliver Results.

National Facility Contractors (NFC) is seeking an experienced Operations Account Manager – Planned Maintenance to oversee a portfolio of national and regional facility maintenance accounts. This role is ideal for an operations professional who thrives in a fast-paced environment, enjoys building strong client relationships, and takes ownership of operational performance from service delivery through financial results.

As the operational leader for assigned accounts, you will ensure maintenance programs are executed safely, efficiently, and profitably while serving as the primary point of contact for clients and coordinating with internal teams and subcontractor partners across the country.

If you're passionate about operations, accountability, and customer success, we'd like to hear from you.

What You'll Do

As the Operations Account Manager, you will:

• Manage the day-to-day operational performance of assigned planned maintenance accounts.
• Build and maintain strong relationships with facility managers, property managers, and key client stakeholders.
• Ensure contractual service commitments are consistently delivered.
• Monitor work orders, subcontractor performance, service quality, and operational KPIs.
• Lead operational issue resolution while coordinating with Operations, Dispatch, Vendor Management, Compliance, Finance, and Field Leadership.
• Drive continuous improvement initiatives that increase efficiency, client satisfaction, and profitability.
• Monitor account budgets, costs, gross margins, and financial performance.
• Support contract renewals, service expansions, and implementation of new client locations.
• Review operational reports, client scorecards, and performance metrics.
• Identify operational risks before they become client issues.
• Participate in client meetings, business reviews, and site visits as needed.

What We're Looking For

Required Qualifications

• 5+ years of account management, operations management, facilities management, or service operations experience.
• Experience managing multiple client accounts simultaneously.
• Strong background in customer relationship management.
• Demonstrated ability to manage operational performance and subcontractor accountability.
• Financial acumen with experience managing budgets, profitability, and performance metrics.
• Excellent communication, organization, and problem-solving skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Proficiency with Microsoft Office and CRM/work order management systems.

Preferred Qualifications

Experience within one or more of the following industries:

• Commercial Facilities Maintenance
• Planned Maintenance Programs
• Commercial Landscaping
• Snow & Ice Management
• Exterior Maintenance
• Building Services
• National Service Providers
• Multi-site Facility Management

Experience with platforms such as:

• ServiceChannel
• Corrigo
• ServiceNow

What Success Looks Like

Successful candidates will consistently:

• Deliver exceptional client satisfaction.
• Improve operational efficiency across assigned accounts.
• Maintain high contract compliance.
• Increase account profitability.
• Resolve service issues quickly and professionally.
• Build strong partnerships with clients and subcontractor networks.
• Collaborate effectively across departments.

• Paid time off (PTO)
• 401(k) plan with company matching
• Medical insurance
• Vision Insurance
• Employer-sponsored life insurance
• Opportunities for professional growth and advancement within a rapidly expanding national organization

Competitive base salary of $55,000 - $60,000, based on experience and qualifications

Why Join NFC?

At National Facility Contractors, we're building one of the nation's premier facility maintenance organizations by combining outstanding people with operational excellence.

Our Core Values:

• Have Grit
• Speedy Fast Payments
• See It Through
• Help First
• Be Engaged

We believe in empowering our employees, rewarding results, investing in technology, and building lasting partnerships with both our clients and our subcontractors.

If you're looking for an opportunity where you can make an immediate impact while helping shape the future of a growing national organization, we'd love to meet you.

• National Facility Contractors is proud to be an Equal Opportunity Employer.