Maintenance Operations Coordinator

Penske; Garland, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Garland, TX seeks a Customer Service Coordinator to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan.

The role involves communicating with customers about maintenance updates, schedule changes, and billing concerns, while ensuring parts availability and smooth service flow. The position requires 2 years of customer service and some mechanical experience, with flexibility for travel and evening shifts.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must understand and comply with Penske rules and safety policies.
• Regular, predictable, full attendance is essential.

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, unscheduled repairs, parts, technician skills, and hours to maximize service and productivity.
• Communicate with customers for maintenance updates, schedule changes, billing concerns, or to resolve issues.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold outside vendors accountable for quality and schedule adherence.
• Provide excellent customer service to encourage repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Complete other projects as assigned by supervisor.

Skills

Customer service

Mechanical experience

Supervisory experience

Travel willingness

Education

High school diploma

Associates/Bachelors preferred

ASE certification preferred

Tools

Scheduling software

Diagnostic software

Job description

Penske Truck Leasing Co., L.P. in Garland, TX seeks a Customer Service Coordinator to schedule preventive maintenance, coordinate outside repairs, and manage the shop work plan.

The role involves communicating with customers about maintenance updates, schedule changes, and billing concerns, while ensuring parts availability and smooth service flow. The position requires 2 years of customer service and some mechanical experience, with flexibility for travel and evening shifts.