Maintenance Scheduling & Customer Care Coordinator

Penske Truck Leasing Co., L.P.; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Phoenix, AZ is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage shop work plans.

You will develop workforce plans and communicate maintenance updates to customers while ensuring parts are available and vendors meet quality standards. The role requires 2 years of CSR experience, 1 year of hands-on mechanical experience, and 2 years of supervisory or admin experience.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Must understand and comply with Penske policies and safety requirements (DOT/OSHA).
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate with customers for maintenance updates, schedule changes, or billing concerns.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, ensuring satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Perform other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Mechanical experience

Service scheduling

Diagnostic programs

Safety compliance

Education

High School diploma or equivalent

Associate/Bachelor degree preferred

ASE certification preferred

Tools

Service scheduling software

Diagnostic software

Job description

Penske Truck Leasing Co., L.P. in Phoenix, AZ is seeking a Customer Service Coordinator to schedule preventative maintenance, coordinate outside repairs, and manage shop work plans.

You will develop workforce plans and communicate maintenance updates to customers while ensuring parts are available and vendors meet quality standards. The role requires 2 years of CSR experience, 1 year of hands-on mechanical experience, and 2 years of supervisory or admin experience.