Maintenance Scheduler & Customer Experience Coordinator

Penske Truck Leasing Co., L.P.; Houston (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Houston, TX to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role includes communication with customers for updates and ensuring parts availability for scheduled work.

Ideal candidates have 2 years of customer service experience and at least 1 year of hands-on mechanical experience, plus supervisory and administration experience as preferred qualifications.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans by factors like customer needs, unscheduled repairs, parts, technician skills and work hours.
• Communicate with customers for maintenance updates including schedule changes, billing concerns, or service issues.
• Assure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.

Skills

Customer service

Supervisory experience

Education

High School diploma or equivalent

Associates/Bachelors preferred

Tools

Service scheduling software

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. is seeking a Customer Service Coordinator in Houston, TX to schedule preventative maintenance, coordinate outside repairs, and manage the shop work plan. The role includes communication with customers for updates and ensuring parts availability for scheduled work.

Ideal candidates have 2 years of customer service experience and at least 1 year of hands-on mechanical experience, plus supervisory and administration experience as preferred qualifications.