Fleet Maintenance Scheduler & Customer Liaison

Penske Truck Leasing; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Penske Truck Leasing is seeking a Customer Service Coordinator in Houston to schedule preventative maintenance, coordinate outside repairs, and plan the shop work flow. The role focuses on balancing customer needs with parts availability and technician skills to maximize productivity.

The position requires strong customer service, some hands-on mechanical experience, and the ability to manage scheduling programs while maintaining a high standard of safety and DOT compliance.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Responsibilities

• Develop daily and weekly workforce plans to maximize customer service and productivity.
• Communicate with customers for maintenance updates, scheduling changes, billing concerns, or issues.
• Ensure Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and schedule adherence for outside work.
• Provide customer service to ensure customer satisfaction and repeat business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Handle other projects and tasks as assigned by supervisor.

Skills

Customer service

Supervisory experience

Team coordination

Communication

Education

High School diploma or equivalent

Associate/Bachelor degree preferred

Tools

Service scheduling software

Diagnostic programs

Job description

Penske Truck Leasing is seeking a Customer Service Coordinator in Houston to schedule preventative maintenance, coordinate outside repairs, and plan the shop work flow. The role focuses on balancing customer needs with parts availability and technician skills to maximize productivity.

The position requires strong customer service, some hands-on mechanical experience, and the ability to manage scheduling programs while maintaining a high standard of safety and DOT compliance.