Mainframe Incident Manager - Onsite Shift Specialist

V2Soft, Inc; Pontiac (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

V2Soft, Inc invites applications for a Level 1 Incident Manager to handle critical IT incidents on site. The role requires rapid incident creation, escalation, triage and tracking, with collaboration across IT staff, customers and vendors.

The candidate will work with monitoring tools to assess infrastructure status and performance, including mainframe components. The position emphasizes on-site presence with potential holidays and varied shifts.

Qualifications

• 5+ years of experience in incident management or IT operations.
• Experience with monitoring tools and mainframe environments.
• Strong communication with IT staff, customers and vendors.

Responsibilities

• Quickly create, elevate, triage and track customer technology related incidents.
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with review/validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.

Skills

Communication

Incident management

Collaboration

On-site work

Tools

Microsoft Teams

WhatsUp Gold

Pingdom

PRTG

IBM Mainframe

Job description

V2Soft, Inc invites applications for a Level 1 Incident Manager to handle critical IT incidents on site. The role requires rapid incident creation, escalation, triage and tracking, with collaboration across IT staff, customers and vendors.

The candidate will work with monitoring tools to assess infrastructure status and performance, including mainframe components. The position emphasizes on-site presence with potential holidays and varied shifts.