Mainframe Incident Manager (Onsite)

IO Datasphere; Pontiac (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

IO Datasphere in Michigan is seeking a Mainframe Operator to function as a Level 1 Incident Manager for critical IT incidents. This onsite role may require working holidays and various shifts, with a potential onsite interview.

Responsibilities include triaging incidents, monitoring mainframe consoles, and assisting with JCL validation. Excellent communication with IT staff, customers and vendors is essential.

Qualifications

• Excellent communication skills to collaborate with IT staff, customers and vendors.

Responsibilities

• Create, triage and track customer technology incidents.
• Monitor mainframe control consoles and system performance.
• Review/validate mainframe job control language.
• Utilize graphical monitoring systems to track infrastructure availability and services.

Skills

Excellent communication skills

Job description

IO Datasphere in Michigan is seeking a Mainframe Operator to function as a Level 1 Incident Manager for critical IT incidents. This onsite role may require working holidays and various shifts, with a potential onsite interview.

Responsibilities include triaging incidents, monitoring mainframe consoles, and assisting with JCL validation. Excellent communication with IT staff, customers and vendors is essential.