Mainframe Operator

V2Soft, Inc; Pontiac (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

V2Soft, Inc invites applications for a Level 1 Incident Manager to handle critical IT incidents on site. The role requires rapid incident creation, escalation, triage and tracking, with collaboration across IT staff, customers and vendors.

The candidate will work with monitoring tools to assess infrastructure status and performance, including mainframe components. The position emphasizes on-site presence with potential holidays and varied shifts.

Qualifications

• 5+ years of experience in incident management or IT operations.
• Experience with monitoring tools and mainframe environments.
• Strong communication with IT staff, customers and vendors.

Responsibilities

• Quickly create, elevate, triage and track customer technology related incidents.
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with review/validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.

Skills

Communication

Incident management

Collaboration

On-site work

Tools

Microsoft Teams

WhatsUp Gold

Pingdom

PRTG

IBM Mainframe

Job description

Level 1 Incident Manager

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquartered in Bloomfield Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company!

Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.

Quickly create, elevate, triage and track customer technology related incidents. Excellent communication skills necessary to collaborate with IT staff, customers and vendors.

Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.

Monitors mainframe control consoles, periodically checking system performance. May assist with the review/validation of mainframe job control language.

Perform deliveries as assigned and must be able to lift 50 pounds. The position mandates a presence onsite; there is not a work from home option. Applicants could be requested to work holidays, days, afternoons and/or midnight shifts.

Technical Environment(s); Must have an in-depth knowledge and at least 5 years of experience with Microsoft Teams. What's Up Gold, Pingdom, PRTG, IBM Mainframe

V2Soft is an Equal Opportunity Employer (EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.