24x7 Mainframe Incident Manager - Level 1

Net2Source; Michigan; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Paid time off

Life Insurance

Job summary

Varmoda, a federal IT solutions provider, seeks a Mainframe Operator to support enterprise infrastructure and act as a Level 1 Incident Manager for critical technology incidents. The role involves monitoring IBM Mainframe environments, coordinating with IT teams, vendors, and customers in a 24x7 operation.

The candidate should have strong incident management, monitoring, and communication skills. Candidates will review JCL processes, perform routine operational tasks, and maintain incident

Qualifications

• Experience in incident management for enterprise IT environments.
• Strong monitoring and troubleshooting skills across IT systems.
• Excellent communication with IT teams, vendors, and stakeholders.

Responsibilities

• Serve as Level 1 Incident Manager for critical IT incidents and events.
• Create, triage, track, and document technology incidents.
• Monitor enterprise infrastructure and IBM Mainframe environments.
• Respond to alerts and outages and coordinate cross-team communications.
• Maintain incident documentation and operational records.
• Follow incident management processes and service management procedures.

Skills

Incident management

Monitoring & troubleshooting

Communication

Flexible schedule

Tools

IBM Mainframe

WhatsUp Gold

Pingdom

PRTG Network Monitor

Job description

Varmoda, a federal IT solutions provider, seeks a Mainframe Operator to support enterprise infrastructure and act as a Level 1 Incident Manager for critical technology incidents. The role involves monitoring IBM Mainframe environments, coordinating with IT teams, vendors, and customers in a 24x7 operation.

The candidate should have strong incident management, monitoring, and communication skills. Candidates will review JCL processes, perform routine operational tasks, and maintain incident