Mailroom Specialist & Office Services Coordinator

K2 Services; Washington (District of Columbia); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking an Office Services Associate – Mail to manage all incoming and outgoing mail services, interoffice distribution, and related tasks within our client environment. This role reports to the Client Relations Supervisor or Manager and is non-exempt.

You will perform mail runs, operate postage equipment, handle certified/registered mail, maintain mailroom inventory, and ensure accurate records while delivering strong client service. Training and benefits are provided.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of experience in mailroom operations, office services, facilities support, or related administrative roles.
• Experience operating mailroom equipment, postage systems, and basic office technology. Proficiency in Microsoft Office Suite and tracking systems preferred

Responsibilities

• Serve as the primary point of support for daily mailroom operations, ensuring accurate and timely processing of all incoming and outgoing mail.
• Sort, categorize, and distribute interoffice mail to the appropriate departments in a timely and organized manner.
• Perform scheduled internal mail runs to ensure efficient delivery of correspondence across office locations.
• Operate postage and mail processing equipment to accurately meter outgoing mail in compliance with postal regulations and rate structures.
• Prepare specialized outgoing mail including certified, registered, and tracked items, ensuring proper documentation and compliance.
• Retrieve outgoing mail from designated collection points and ensure proper handling through all stages of processing.
• Maintain and organize mailroom inventory, including supplies, postage materials, and operational equipment.
• Coordinate ordering and replenishment of mailroom supplies to ensure uninterrupted service operations.
• Support development and refinement of mailroom procedures, policies, and workflows to improve efficiency and accuracy.
• Maintain a clean, organized, and professional mailroom environment that supports operational effectiveness.
• Provide high levels of customer service by responding to client and employee inquiries related to mail services, delivery status, and mailroom operations.
• Resolve mail-related issues, concerns, and service requests promptly and professionally.
• Conduct regular quality checks to ensure accuracy in sorting, delivery, and processing of all mail items.
• Maintain accurate records and logs related to incoming and outgoing mail, postage usage, and mailroom activity.
• Assist with basic print and reprographics support as needed, including copying, binding, finishing, and document handling tasks.
• Perform routine maintenance on mailroom and print equipment as required to ensure proper operation.
• Support client experience initiatives by maintaining service standards and ensuring a high level of workplace satisfaction.
• Participate in ongoing training programs and development activities to enhance technical and service skills.
• Maintain confidentiality, professionalism, and adherence to Opensity Solutions service standards at all times.

Skills

Mailroom operations

Postage systems

Microsoft Office

Customer service

Recordkeeping

Time management

Lifting heavy objects

Education

High school diploma or equivalent

Tools

Mail processing equipment

Office tracking systems

Job description

Opensity Solutions is seeking an Office Services Associate – Mail to manage all incoming and outgoing mail services, interoffice distribution, and related tasks within our client environment. This role reports to the Client Relations Supervisor or Manager and is non-exempt.

You will perform mail runs, operate postage equipment, handle certified/registered mail, maintain mailroom inventory, and ensure accurate records while delivering strong client service. Training and benefits are provided.