Mailroom Specialist — Fast-Paced Office Services

Forrest Solutions LLC; Washington (District of Columbia); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking an Office Services Associate – Mail to manage all incoming and outgoing mail, interoffice distribution, postage processing, and related office support within the client environment.

This non-exempt role reports to the Client Relations Supervisor and focuses on accurate sorting, timely delivery, and compliant handling of mail and packages while maintaining excellent client service.

Qualifications

• Knowledge of mailroom operations and postal regulations.
• Attention to detail in sorting, processing and recordkeeping.
• Ability to operate mail processing equipment and postage systems.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office and tracking systems.

Responsibilities

• Serve as the primary point of support for daily mailroom operations and ensure timely processing of all mail.
• Sort, categorize, and distribute interoffice mail to departments promptly.
• Perform scheduled internal mail runs to ensure efficient delivery across locations.
• Operate postage and mail processing equipment to meter outgoing mail.
• Prepare specialized outgoing mail (certified, registered, tracked) with proper documentation.
• Maintain mailroom inventory and replenish supplies as needed.
• Support development and refinement of mailroom procedures and workflows.
• Provide high levels of customer service by responding to inquiries about mail services.
• Resolve mail-related issues promptly and professionally.
• Maintain accurate records and logs of mail activity.

Skills

Mailroom ops

Postage systems

Documentation

Customer service

MS Office

Attention to detail

Physical stamina

Education

High school diploma or equivalent

Tools

Mailroom equipment

Postage meters

Job description

Opensity Solutions is seeking an Office Services Associate – Mail to manage all incoming and outgoing mail, interoffice distribution, postage processing, and related office support within the client environment.

This non-exempt role reports to the Client Relations Supervisor and focuses on accurate sorting, timely delivery, and compliant handling of mail and packages while maintaining excellent client service.