Client Services & Mailroom Specialist

Confidential Company; Herndon (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Career growth

Learning & Development

Paid Time Off

Bonuses for referrals

Medical, Dental, Vision benefits

Job summary

Confidential Company in Herndon, VA is seeking a Mailroom Associate to manage inbound and outbound mail, shipping, and receiving for the onsite business service center. You will process mail, operate postage and copying equipment, and ensure timely delivery to staff.

You'll deliver five-star customer service to employees, maintain records, and act as a trusted contact for mail inquiries. The role requires teamwork, organization, and a proactive approach to support daily operations.

Qualifications

• High School Diploma or equivalent required.
• 2+ years prior work experience preferred.

Responsibilities

• Provides 5-star customer service to all employees.
• Receives inbound mail/packages and sorts, inputs into chain of custody software.
• Operates mail machines including postage meter, photocopier, and mail folding/inserting machine.
• Maintains records of receipt, mailing dates, and other required information.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for mail/package inquiries.
• Maintains the Business Service Center area in a neat and orderly fashion.

Skills

Customer service

MS Office Suite

Multitasking

Organizational skills

MFD equipment

Shipping/receiving procedures

Education

High School Diploma or equivalent

Tools

Chain of custody software

Job description

Confidential Company in Herndon, VA is seeking a Mailroom Associate to manage inbound and outbound mail, shipping, and receiving for the onsite business service center. You will process mail, operate postage and copying equipment, and ensure timely delivery to staff.

You'll deliver five-star customer service to employees, maintain records, and act as a trusted contact for mail inquiries. The role requires teamwork, organization, and a proactive approach to support daily operations.