Mailroom & Shipping Specialist

SPS North America; Normal (IL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Career growth

Learning & development

We recognize talent

Paid time off

Bonuses

Health benefits

Job summary

SPS North America is seeking a Mailroom Associate to manage mail, packages, and office services in a fast-paced environment. You will coordinate deliveries, process inbound/outbound items, and provide proactive customer service to employees and vendors.

The role requires forklift familiarity, strength to lift up to 100 lbs, and comfort with desk and mobile tech. You will support inventory, facilities tasks, and back-up coverage as needed.

Qualifications

• Preferably at least 1 year of shipping and receiving experience in a fast-paced environment.
• Can receive, sort, and distribute incoming mail, packages, and deliveries accurately and in a timely manner.
• Must be able to operate a forklift.
• Must be familiar with smartphone technology.
• Must be familiar with desktop computer technology.
• Must be comfortable with frequent face-to-face customer interactions.
• Must be able to lift and carry up to 100 pounds.
• Must have legible handwriting.
• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.

Responsibilities

• Track, log, and maintain records of incoming and outgoing packages.
• Operate mailroom equipment, including postage machines, scanners, copiers, and printers.
• Coordinate with carriers and vendors regarding deliveries, pickups, and shipment inquiries.
• Provide 5-star customer service to all employees.
• Receive goods and verify the quality and count of items unloaded; report discrepancies per policy.
• Maintain accurate records of all received items.
• Complete documentation for damaged or missing items and report issues to supervisor.
• Receive inbound mail/packages, sort, and input into chain of custody software.
• Operate mail machines including postage meters, photocopiers, and mail folding/inserting machines.
• Maintain records of receipt and mailing dates.
• Notify employees upon receipt of inbound deliveries and distribute mail/packages.
• Act as point of contact for mail/package inquiries.
• Submit work orders for certain requests.
• Monitor office supply levels and replenish or order as needed.
• Build professional relationships with customers and teams.
• Train back-up staff and provide guidance on policies and procedures.

Skills

Verbal communication

Written communication

Multitasking

Organizational skills

Customer service

MS Office

Independent work

Attention to detail

Face-to-face interactions

Tools

Forklift operation

Smartphone proficiency

Desktop computer literacy

Job description

SPS North America is seeking a Mailroom Associate to manage mail, packages, and office services in a fast-paced environment. You will coordinate deliveries, process inbound/outbound items, and provide proactive customer service to employees and vendors.

The role requires forklift familiarity, strength to lift up to 100 lbs, and comfort with desk and mobile tech. You will support inventory, facilities tasks, and back-up coverage as needed.