Mailroom Ops Lead – NYC, Onsite

Dow Jones & Co.; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Dow Jones & Co. in New York City is seeking a Mailroom Manager to oversee NY and NJ mailroom operations and ensure efficient processing of all mail, packages, and courier activity. The role requires coming into the office five days a week and reporting to the Sr. Director of Facilities.

You will manage budgeting, staff coordination, and mailroom software like Send Suite and SAP invoice processing, while upholding high service standards for internal customers.

Qualifications

• 5+ years of mailroom experience.
• Experience with mailroom equipment (scanning, stamping, shipping, logging).
• Proficiency in Microsoft Excel.
• High school diploma or equivalent.
• Excellent customer service skills.
• Ability to lift up to 20 lbs and push a mail cart over 70 lbs.

Responsibilities

• Oversee NY and NJ mailroom operations and provide remote support.
• Manage all incoming, outgoing, interoffice mail, packages, and courier correspondence.
• Coordinate the full mail lifecycle: handling, sorting, routing, logging, and delivery.
• Perform administrative tasks including copying, faxing, scanning, and tracking shipments.
• Maintain mailroom software and systems, including Send Suite and SAP invoice processing.
• Manage copy-supply inventory and ensure the supply area remains organized and stocked.
• Partner with Swiss Post to address staffing requirements and performance management.
• Build, monitor, and manage the annual budget for mailroom operations.
• Maintain accurate system records, including weekly employee list updates.
• Ensure customer satisfaction through proactive problem-solving and service.

Skills

Mailroom management

Office equipment

Microsoft Excel

Customer service

Lifting capability

Education

High school diploma or equivalent

Tools

Send Suite

SAP invoice processing

Job description

Dow Jones & Co. in New York City is seeking a Mailroom Manager to oversee NY and NJ mailroom operations and ensure efficient processing of all mail, packages, and courier activity. The role requires coming into the office five days a week and reporting to the Sr. Director of Facilities.

You will manage budgeting, staff coordination, and mailroom software like Send Suite and SAP invoice processing, while upholding high service standards for internal customers.