NY Mailroom Manager

Dow Jones & Co.; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Dow Jones & Co. in New York City is seeking a Mailroom Manager to oversee NY and NJ mailroom operations and ensure efficient processing of all mail, packages, and courier activity. The role requires coming into the office five days a week and reporting to the Sr. Director of Facilities.

You will manage budgeting, staff coordination, and mailroom software like Send Suite and SAP invoice processing, while upholding high service standards for internal customers.

Qualifications

• 5+ years of mailroom experience.
• Experience with mailroom equipment (scanning, stamping, shipping, logging).
• Proficiency in Microsoft Excel.
• High school diploma or equivalent.
• Excellent customer service skills.
• Ability to lift up to 20 lbs and push a mail cart over 70 lbs.

Responsibilities

• Oversee NY and NJ mailroom operations and provide remote support.
• Manage all incoming, outgoing, interoffice mail, packages, and courier correspondence.
• Coordinate the full mail lifecycle: handling, sorting, routing, logging, and delivery.
• Perform administrative tasks including copying, faxing, scanning, and tracking shipments.
• Maintain mailroom software and systems, including Send Suite and SAP invoice processing.
• Manage copy-supply inventory and ensure the supply area remains organized and stocked.
• Partner with Swiss Post to address staffing requirements and performance management.
• Build, monitor, and manage the annual budget for mailroom operations.
• Maintain accurate system records, including weekly employee list updates.
• Ensure customer satisfaction through proactive problem-solving and service.

Skills

Mailroom management

Office equipment

Microsoft Excel

Customer service

Lifting capability

Education

High school diploma or equivalent

Tools

Send Suite

SAP invoice processing

Job description

Dow Jones & Co.

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Dow Jones, Making Careers Newsworthy

NYC - 1211 Ave of the Americas

Full time

Job Description:

About the Team:

The People team at Dow Jones is dedicated to attracting, developing, and retaining world-class talent that drives our mission forward. As strategic partners, we provide comprehensive support across the entire employee lifecycle. Our team includes Talent Acquisition, Talent Management, People Business Partners, Compensation, HR Operations, Workplace, and Security-all working together to create an exceptional employee experience. We champion a culture of inclusion, innovation, and excellence, ensuring our people have the resources, support, and opportunities they need to thrive and do their best work.

About the Role:

We are looking for a Mailroom Manager to join our team! This role will sit in NYC and report to the Sr. Director of Facilities. You would be required to come into the office 5 days a week.

You Will:

• Oversee and provide remote support for NY and NJ mailroom operations.
• Manage all incoming, outgoing, and interoffice mail, packages, and courier correspondence.
• Coordinate the full mail lifecycle: handling, sorting, routing, logging, and delivery.
• Perform administrative tasks including copying, faxing, scanning, and tracking shipments.
• Maintain mailroom software and systems, including Send Suite and SAP invoice processing.
• Manage copy-supply inventory and ensure the supply area remains organized and stocked.
• Partner with Swiss Post to address staffing requirements and performance management.
• Build, monitor, and manage the annual budget for mailroom operations.
• Maintain accurate system records, including weekly employee list updates.
• Ensure customer satisfaction through proactive problem-solving and service.

You Have:

• 5+ years of experience in a mailroom environment.
• Experience working with mailroom and office equipment, including scanning, faxing, stamping, shipping, tracking, and photocopying.
• Computer proficiency and knowledge of Microsoft Excel.
• High school diploma or equivalent.
• Excellent customer service skills.
• Some knowledge of metering, weighing, logging, and other shipping procedures preferred.
• Ability to regularly lift and carry up to 20 lbs. and push a mail cart weighing more than 70 lbs.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line.

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area:

Dow Jones - People - Workplace

Job Category:

Administration, Facilities & Secretarial

Union Status:

Non-Union role

Base Pay Range: $60,000 - $70,000

We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

About_Us

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Dow Jones, Making Careers Newsworthy

Equal employment opportunity, including veterans and individuals with disabilities.