Mailroom Operations Lead: KPI-Driven Team Manager

First Investors Financial Services, Inc.; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Stellantis Financial Services, Inc. in Houston is seeking a Team Manager, Office and Mail Support to oversee the mailroom operations, supervise clerical staff, and ensure accurate processing of mail and documents in a regulated auto finance environment.

The role emphasizes KPI tracking, collaboration with IT on scanning systems, confidentiality of sensitive data, and reporting mailroom performance to leadership. This is an in‑office position with standard hours and occasional travel as needed.

Qualifications

• Minimum 3 years’ experience in clerical, mailroom, or document operations.
• Minimum 2 years’ experience in mail, customer service or production environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Supervise and coordinate the daily activities of the mailroom team.
• Monitor KPIs related to mail volume, processing time, and scan accuracy.
• Ensure timely acceptance, routing, and documentation of deliveries.
• Collaborate with IT to resolve scanning equipment issues.
• Manage funded files and ensure proper collateral preparation.
• Oversee scanning of critical documents and title paperwork.
• Support light receptionist duties as needed.
• Maintain confidentiality of personal consumer information.
• Prepare and present reports on mailroom performance to leadership.

Skills

Leadership

Confidentiality

KPI reporting

Microsoft Office

Communication

Multitasking

Education

High School Diploma or GED

Job description

Stellantis Financial Services, Inc. in Houston is seeking a Team Manager, Office and Mail Support to oversee the mailroom operations, supervise clerical staff, and ensure accurate processing of mail and documents in a regulated auto finance environment.

The role emphasizes KPI tracking, collaboration with IT on scanning systems, confidentiality of sensitive data, and reporting mailroom performance to leadership. This is an in‑office position with standard hours and occasional travel as needed.