Head of Mail & Document Operations

Gainbridge; Zionsville (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

Group 1001 Insurance is seeking a proactive Mail Operations Manager to lead daily mailroom activities, routing, and records handling in a fast-paced office environment. You will drive efficiency, ensure SLAs are met, and manage cross-functional workflows across document processing and logistics.

The role requires 3–5 years in mailroom or document management with at least 2 years in a supervisory capacity. Strong communication and MS Office skills are essential.

Qualifications

• High school diploma or GED; Associate’s or Bachelor’s degree preferred.
• 3–5 years mailroom or document management experience.
• At least 2 years supervisory or team leadership experience.
• Experience with document management systems and mailroom technology.
• Excellent communication skills, both written and verbal.

Responsibilities

• Oversee daily mailroom operations, sorting, processing, and distribution of mail and packages.
• Manage daily workflow allocation and prioritization to meet SLAs.
• Maintain records and ensure regulatory compliance for documents.
• Identify opportunities for automation and process improvement.
• Manage mailroom budget, postage costs, and vendor contracts.
• Lead, coach, and develop Operations Supervisors and Team Leads.

Skills

Team leadership

Communication

Policy administration

Lean Six Sigma

Mailroom management

Document management

Education

Associate's or Bachelor's degree preferred

Tools

Document management systems

Mailroom technology

Microsoft Office Suite

Job description

Group 1001 Insurance is seeking a proactive Mail Operations Manager to lead daily mailroom activities, routing, and records handling in a fast-paced office environment. You will drive efficiency, ensure SLAs are met, and manage cross-functional workflows across document processing and logistics.

The role requires 3–5 years in mailroom or document management with at least 2 years in a supervisory capacity. Strong communication and MS Office skills are essential.