Team Manager, Office and Mail Support

First Investors Financial Services, Inc.; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Stellantis Financial Services, Inc. in Houston is seeking a Team Manager, Office and Mail Support to oversee the mailroom operations, supervise clerical staff, and ensure accurate processing of mail and documents in a regulated auto finance environment.

The role emphasizes KPI tracking, collaboration with IT on scanning systems, confidentiality of sensitive data, and reporting mailroom performance to leadership. This is an in‑office position with standard hours and occasional travel as needed.

Qualifications

• Minimum 3 years’ experience in clerical, mailroom, or document operations.
• Minimum 2 years’ experience in mail, customer service or production environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Supervise and coordinate the daily activities of the mailroom team.
• Monitor KPIs related to mail volume, processing time, and scan accuracy.
• Ensure timely acceptance, routing, and documentation of deliveries.
• Collaborate with IT to resolve scanning equipment issues.
• Manage funded files and ensure proper collateral preparation.
• Oversee scanning of critical documents and title paperwork.
• Support light receptionist duties as needed.
• Maintain confidentiality of personal consumer information.
• Prepare and present reports on mailroom performance to leadership.

Skills

Leadership

Confidentiality

KPI reporting

Microsoft Office

Communication

Multitasking

Education

High School Diploma or GED

Job description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Team Manager, Office and Mail Support, is responsible for overseeing the daily functions of the mailroom and clerical support team within a captive auto finance environment. This role ensures timely and accurate processing of incoming and outgoing mail, scanning, and document handling in accordance with company policies and regulatory guidelines. Leads a team of mail clerks, monitors key performance indicators (KPIs), and collaborates with internal departments to support operational efficiency and document integrity.

Essential Duties and Responsibilities:

• Supervise and coordinate the daily activities of the mailroom team, including mail sorting, scanning, filing, and document preparation.
• Monitor and track KPIs related to mail volume, processing time, scan accuracy, and delivery turnaround for both incoming and outgoing mail.
• Ensure timely acceptance, routing, and documentation of deliveries; notify appropriate personnel and resolve misdirected mail. Oversee the processing of scan requests submitted to the SCAN mailbox and funding packages received via mail.
• Collaborate with IT and internal stakeholders to resolve software or hardware issues related to scanning equipment and imaging systems.
• Manage the receipt, tracking, and organization of funded files; ensure proper preparation of collateral files in accordance with established guidelines.
• Oversee scanning of critical documentation including funded files, payoff documents, returned contracts, title paperwork, and dispute files.
• Support light receptionist duties as needed, including answering inbound calls, greeting visitors, and accepting deliveries.
• Maintain confidentiality when accessing personal consumer information such as Social Security numbers and dates of birth.
• Conduct regular team meetings to review performance metrics, communicate updates, and promote engagement. Provide coaching, training, and performance feedback to mailroom staff to support development and operational excellence.
• Prepare and present reports to leadership summarize mailroom performance, trends, and areas for improvement.
• Perform other duties and special projects as assigned.

Additional Responsibilities

Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the Titles department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance in accordance with the Company's policies and procedures. Although this position shall provide the authority to lead, oversee and direct the day-to-day work of assigned employees and to report work assessments to management, it shall not provide the authority to take the following actions: hire an employee, fire an employee, promote or demote an employee, discipline an employee in a formal manner, reassign an employee, or alter benefits of an employee. All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.

Qualifications and Competencies Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 3 years’ experience in clerical, mailroom, or document operations.
• Minimum 2 years’ experience in mail, customer service or production environment.

Education:

• High School Diploma or /GED.

Skills:

• Strong leadership, organizational skills, and a commitment to maintaining confidentiality and service excellence.
• Experience tracking and reporting operational KPIs.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and lead a team in a fast-paced environment.

Overtime required – N/A.
Travel 0-10% - as required on an as needed basis.
Must have reliable transportation and live within a commutable distance to one of the following cities: Houston, TX.

Qualifications Preferred:

• Experience – Minimum 6 months of experience in a captive auto finance environment. Managing clerical workflows and document compliance. Minimum 1 year in a supervisory or team lead role.
• Education - Associate’s or Bachelor’s degree in Business Administration or related field or a combination of experience and higher education is acceptable.
• Skills - Familiarity with mail operations, scanning software, imaging systems, and document management platforms.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule

This position is an in-office role, requiring in-office presence up to 5 days a week. This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.