Mailroom Team Lead | Operations & KPI Focus

Stellantis Financial Services US; Houston (TX); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Travel 0-10%

Live within commutable distance to 1<0

Job summary

Stellantis Financial Services US is seeking a Team Manager to oversee the mailroom and clerical support team in an in-office setting. You will manage daily mail processing, scanning, and document handling while ensuring accuracy and regulatory compliance.

The role requires leadership, strong organizational skills, and experience tracking KPIs, with duties including reporting to leadership and coaching staff to achieve operational excellence.

Qualifications

• Minimum 3 years’ experience in clerical, mailroom, or document operations.
• Minimum 2 years’ experience in mail, customer service or production environment.
• High School Diploma or GED required.

Responsibilities

• Supervise daily mailroom activities including sorting, scanning, filing, and document prep.
• Monitor KPIs related to mail volume, processing time, scan accuracy, and delivery turnaround.
• Ensure timely acceptance, routing, and documentation of deliveries; resolve misdirected mail.

Skills

Leadership

Confidentiality

KPI reporting

Communication

Multitasking

Microsoft Office

Education

High School Diploma / GED

Tools

Microsoft Office Suite

Job description

Stellantis Financial Services US is seeking a Team Manager to oversee the mailroom and clerical support team in an in-office setting. You will manage daily mail processing, scanning, and document handling while ensuring accuracy and regulatory compliance.

The role requires leadership, strong organizational skills, and experience tracking KPIs, with duties including reporting to leadership and coaching staff to achieve operational excellence.