Healthcare Mail & Print Specialist

Ricoh USA, Inc.; Lexington (KY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K

Tuition assistance

Paid holidays

Job summary

Ricoh USA, Inc. is seeking a Mail & Print Services Specialist to support daily mail, print, and office service operations within a healthcare environment. The role emphasizes reliable service, timely deliveries, and basic troubleshooting to ensure smooth operations across the campus.

Responsibilities include managing mail runs, printing orders, toner handling, and inventory tracking, with a strong focus on professional customer interactions and accurate reporting of daily service volumes.

Qualifications

• High school diploma or GED.
• 1+ years of experience in a related customer service, business operations, technical support, mail, print, logistics, or office services environment.
• 1+ year of customer-facing work experience.
• Demonstrated comfort working with computers, office technology, and other business equipment.
• Ability to learn new equipment, software, and operational processes.

Responsibilities

• Follow Ricoh Service Excellence performance requirements and established service standards.
• Perform multiple scheduled mail collection and delivery routes throughout the facility each day.
• Sort, distribute, and deliver incoming mail, interoffice mail, packages, and related materials to designated locations.
• Deliver completed print orders and other production materials to customers throughout the healthcare campus.
• Accurately track mail and service volumes and complete required daily operational reporting.
• Maintain accurate records and logs related to mail volumes, deliveries, inventory, and other assigned activities.
• Serve as a regular point of contact for customers and provide professional, responsive service.
• Respond to customer questions and requests related to mail, print deliveries, and supported services.
• Perform toner delivery and replacement for supported printers and multifunction devices.
• Clear routine paper jams and perform basic troubleshooting of supported print equipment.

Skills

Customer service

Office technology

Learning new software

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

Ricoh USA, Inc. is seeking a Mail & Print Services Specialist to support daily mail, print, and office service operations within a healthcare environment. The role emphasizes reliable service, timely deliveries, and basic troubleshooting to ensure smooth operations across the campus.

Responsibilities include managing mail runs, printing orders, toner handling, and inventory tracking, with a strong focus on professional customer interactions and accurate reporting of daily service volumes.