Mailroom Specialist

Ricoh USA, Inc.; Boca Raton (FL); Sur place; USD 19 000 - 30 000; Plein temps

Résumé du poste

Ricoh USA, Inc. is seeking a Mailroom Specialist to oversee the daily operations of a single-person site, delivering contracted office services including mail, copy, courier, imaging, and managed print.

You will operate office equipment, coordinate with vendors, maintain inventory, manage work orders, and prepare monthly customer reports while ensuring SLAs and profitability. This role requires strong communication, basic technical aptitude, and the ability to interact with customers daily.

Qualifications

• HS diploma or GED required and tech-savvy.
• 1+ year in a related field (B2B/technical).
• 1+ year customer-facing experience.
• Demonstrated knowledge and understanding of technology.

Responsabilités

• Manage the daily operations of a mailroom, copy center, or scanning facility.
• Operate office equipment: PCs, copiers, multifunction devices, imaging, mailroom devices.
• May handle courier, reception, switchboard, shipping/receiving, mail delivery.
• Serve as the primary daily contact with customers.
• Implement and manage Ricoh Service Excellence programs.
• Operate equipment to meet SLAs and use resources efficiently.
• Support profitability by using materials and supplies wisely.
• Create and complete work orders; monitor contractors; conduct inspections; report issues; provide support.
• Coordinate with vendors, facility management, and building occupants.
• Manage office supply inventory and reordering.
• Coordinate conference room scheduling and A/V resources.
• Maintain professional relationships across departments; provide data/reporting to leadership.
• Assist in preparing monthly customer reports and ensure financial responsibilities.

Connaissances

Tactical thinking

Group presentation

Problem solving

Customer service basics

Technical aptitude

Written and verbal communication

Formation

High school diploma or GED

Description du poste

The Mailroom Specialist is accountable for the daily operations of a single-person site and is responsible for delivering contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities:

• Manage the daily operations of a mailroom, copy center, or scanning facility.
• Operate office equipment, including:
  • PCs.
  • Copiers.
  • Multifunction devices.
  • Imaging equipment.
  • Mailroom equipment.
• May be responsible for:
  • Courier services.
  • Reception services.
  • Switchboard operations.
  • Shipping and receiving.
  • Mail delivery and processing.
• Serve as the primary point of contact with customers on a daily basis.
• Implement and manage Ricoh Service Excellence programs.
• Operate required equipment and software efficiently to meet service level agreements (SLAs).
• Support profitability goals by effectively utilizing company materials and supplies.
• Maintain routine site functions, including:
  • Creating and completing work orders.
  • Monitoring contractors.
  • Conducting inspections.
  • Reporting facility-related issues.
  • Providing operational support as needed.
• Coordinate with contracted vendors, facility management, and building occupants.
• Manage office supply inventory and reordering, as required.
• Coordinate conference room scheduling and A/V equipment resources, as needed.
• Maintain positive working relationships across departments through professional communication.
• Provide operational data and reporting to leadership and customers.
• Assist in preparing monthly customer reports.
• Ensure assigned financial responsibilities are met.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications):

Required Qualifications:

• High school diploma or GED required.
• One (1) or more years of experience in a related field (B2B and/or technical environment).
• One (1) or more years of customer-facing experience.
• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities:

• Strong tactical thinking and decision-making skills.
• Ability to present information to small groups.
• Moderate problem-solving abilities.
• Basic customer service skills.
• Basic technical aptitude.
• Effective written and verbal communication skills.

Working Conditions, Mental, and Physical Demands:

• Office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Work assignments are varied and may require the ability to interpret, comprehend, and apply complex information, data, and instructions.
• Ability to prepare, communicate, and present diverse information effectively.
• Physical requirements may include:
  • Walking.
  • Standing.
  • Bending.
  • Reaching.
  • Lifting and carrying objects up to 50 pounds.
• Moderate manual dexterity required, including regular use of:
  • Keyboard and computer equipment.
  • Calculators.
  • Hand tools.
  • Eye-hand coordination activities.

Disclaimer

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, and working conditions associated with the role.