Mailroom & Fulfillment Specialist

Ricoh Company, Ltd.; Illinois; On-site; USD 32,000 - 48,000; Full time

Job summary

Ricoh Company, Ltd. is seeking an On-Site Services Specialist to support operation of copying, scanning, and mail processing equipment at customer sites.

You will respond to service requests, perform basic setup tasks, and help maintain equipment through daily checks and reports. The role involves travel between customer sites, coordinating with site management, and ensuring on-site offices run smoothly with orderly mail, supplies, and document handling.

Qualifications

• Requires high school diploma, GED, or equivalent work experience.
• Copy job experience preferred.
• May require a valid driver's license and auto insurance per Ricoh policy.
• Proficiency in MS Office Suite.

Responsibilities

• Operate MS Office and Email systems.
• Perform basic scanning responsibilities.
• Ensure convenience copiers are working properly and clear paper jams.
• Maintain records for management reports and inventories of supplies.
• Distribute office supplies, fax transmissions and mail to designated points.
• Set up furniture/conference rooms as required.
• Perform Fulfillment functions.
• Respond to and coordinate service calls for customers.
• Travel between customer's buildings may be required.
• Maintain daily meters and service logs.
• Answer customer questions regarding status or feasibility of requests.
• Maintain copier areas neat and stocked.
• Handle shipping/receiving in mailroom environments.
• Use bindery equipment and related tools to fulfill jobs.

Skills

Printer & office tech

Customer service

Organization

Communication

Education

High School diploma / GED

Job description

Ricoh Company, Ltd. is seeking an On-Site Services Specialist to support operation of copying, scanning, and mail processing equipment at customer sites.

You will respond to service requests, perform basic setup tasks, and help maintain equipment through daily checks and reports. The role involves travel between customer sites, coordinating with site management, and ensuring on-site offices run smoothly with orderly mail, supplies, and document handling.