On-Site Print & Mail Operations Specialist

Ricoh; Kingsport (TN); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Competitive Pay

Professional Growth Opportunities

Dynamic & Fast-Paced Environment

Hands-On Technology Experience

Outstanding Team Culture

Job summary

Ricoh in the United States is hiring a Senior On-Site Service Specialist to deliver hands-on technology support for print, production, and office operations. You will operate high-volume equipment, troubleshoot issues, coordinate quick resolutions, and provide exceptional customer service by handling requests and ensuring client satisfaction.

This role also covers inventory, mail and distribution support, meeting room setup, and on-site operations, requiring a proactive, safety-minded approach.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in customer service, administrative, production, or office support.
• Strong computer skills and proficiency with Microsoft Office.

Responsibilities

• Operate high-volume print, copy, and production equipment to deliver quality results.
• Troubleshoot equipment issues and coordinate resolutions to keep operations running smoothly.
• Provide exceptional customer service by managing requests, answering questions, and ensuring client satisfaction.
• Manage inventory, maintain records, and support mail, sorting, and distribution services.
• Assist with meeting room setups, reception support, and other on-site operational needs.
• Promote a safe, organized, and efficient work environment.

Skills

Customer service

Administrative support

Production experience

Office support

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Ricoh in the United States is hiring a Senior On-Site Service Specialist to deliver hands-on technology support for print, production, and office operations. You will operate high-volume equipment, troubleshoot issues, coordinate quick resolutions, and provide exceptional customer service by handling requests and ensuring client satisfaction.

This role also covers inventory, mail and distribution support, meeting room setup, and on-site operations, requiring a proactive, safety-minded approach.