Mailroom & Front Desk Operations Specialist

CBRE; Pasadena (CA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Parental Leave

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

FSA/HSA options

401K matching

Job summary

CBRE in Pasadena is seeking a Mail Services Associate to manage mailroom operations for a building or campus. This Office Operations role supports a client, business function or individual contributor, ensuring timely mail handling.

You will audit deliveries, process shipments, and maintain stock of mail and postage supplies while communicating with clients and internal teams. A strong eye for detail and customer service are essential.

Qualifications

• Minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, memos and ask clarifying questions.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.
• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Skills

Front desk experience

Concierge experience

Customer service

Hospitality experience

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

CBRE in Pasadena is seeking a Mail Services Associate to manage mailroom operations for a building or campus. This Office Operations role supports a client, business function or individual contributor, ensuring timely mail handling.

You will audit deliveries, process shipments, and maintain stock of mail and postage supplies while communicating with clients and internal teams. A strong eye for detail and customer service are essential.