Mail Services Associate - Los Angeles, CA

CBRE; Pasadena (CA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Parental Leave

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

FSA/HSA options

401K matching

Job summary

CBRE in Pasadena is seeking a Mail Services Associate to manage mailroom operations for a building or campus. This Office Operations role supports a client, business function or individual contributor, ensuring timely mail handling.

You will audit deliveries, process shipments, and maintain stock of mail and postage supplies while communicating with clients and internal teams. A strong eye for detail and customer service are essential.

Qualifications

• Minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, memos and ask clarifying questions.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.
• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Skills

Front desk experience

Concierge experience

Customer service

Hospitality experience

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

Elevate Your Career with CBRE – Join a Fortune 500 Leader!

If you are ready to make a difference and be part of one of the world’s most admired and sustainability-focused companies, CBRE is the right place for you.

Why Choose CBRE?

• Unbeatable Perks: Enjoy generous Paid Time Off, Paid Holidays, and 12 weeks of Paid Parental Leave.

• Comprehensive Benefits: Access top-notch Medical, Vision, and Dental insurance, along with Life Insurance, FSA & HSA options, and 401K matching contributions.

• Inspiring Work Environment: Experience an innovative work environment that focuses on the culture of growth, collaboration and communication.

Don’t miss out on this opportunity to develop and thrive in your career.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About the Role:

As a CBRE Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You’ll Do:

• Audit delivered items with delivery invoices.

• Approve or reject deliveries based on inspections and check for contraband.

• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.

• Ensure all shipped packages are protected against damage.

• Process shipment requests with vendor, advising package owner of arrangements.

• Apply appropriate postage amounts and required identification to outgoing mail and packages.

• Stock copy rooms and provide first communication for copier fleet production.

• Check daily and replenish, if necessary, all mail and postage supplies.

• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.

• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.

• Impact own team and other teams whose work activities are closely related.

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What you’ll need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

HS Diploma or GED or equivalent experience required.

• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.

• Open and flexible work schedules.

• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.

• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.

• Apply a high level of attention to detail as well as strong verbal and written skills.

• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs

• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Mail Services Associate position is $25.50 per hour and the maximum salary for the position is $27.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affutrative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)