Mail Services Associate - Los Angeles, CA

CBRE Group, Inc.; Los Angeles (CA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Paid Parental Leave (12 weeks)

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

FSA & HSA options

401K matching

Job summary

CBRE Group, Inc. in Los Angeles is seeking a Mail Services Associate to manage mailroom operations across a building or campus. You will ensure timely processing, accurate handling of packages, and reliable support for clients and staff.

You will audit deliveries, approve shipments, stock mail rooms, respond to inquiries, and analyze data to improve efficiency and service levels. This role is part of the Office Operations function and supports a Fortune 500 leader in a dynamic workplace.

Qualifications

• Experience with mailroom or facilities operations.
• Ability to audit deliveries and manage mail flow.
• Strong attention to detail and customer service.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure all packages arrive same day or notify next-day arrival.
• Stock mail and copy rooms and replenish supplies.
• Handle inquiries from clients and colleagues and present information clearly.
• Gather data to identify problems and suggest improvements.

Skills

Mailroom ops

Inventory management

Data analysis

Customer service

Vendor coordination

Job description

Elevate Your Career with CBRE – Join a Fortune 500 Leader!

If you are ready to make a difference and be part of one of the world’s most admired and sustainability-focused companies, CBRE is the right place for you.

Why Choose CBRE?

• Unbeatable Perks: Enjoy generous Paid Time Off, Paid Holidays, and 12 weeks of Paid Parental Leave.
• Comprehensive Benefits: Access top-notch Medical, Vision, and Dental insurance, along with Life Insurance, FSA & HSA options, and 401K matching contributions.
• Inspiring Work Environment: Experience an innovative work environment that focuses on the culture of growth, collaboration and communication.

Don’t miss out on this opportunity to develop and thrive in your career.

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About the Role

As a CBRE Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You’ll Do:

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.