Mail Operations Manager

University of Virginia; Charlottesville (VA); On-site; USD 75,000 - 85,000; Full time

Job summary

The University of Virginia is seeking a Manager of Mail and Package Services to lead and oversee mail operations across student housing, health systems, and academic units.

You will drive efficiency, ensure USPS compliance, manage staff, budgets, and vendor relations, and implement technologies to track mail and improve service. This on-site role calls for strategic leadership and clear communication.

Qualifications

• Leadership and people management experience.
• Strong customer service orientation.
• Familiarity with mail/shipping operations and regulatory compliance.

Responsibilities

• Provide vision and direction for all mail and package services.
• Develop and implement operational strategies prioritizing efficiency and compliance.
• Oversee daily mail processing, delivery, and distribution to housing, buildings, and health systems.
• Ensure compliance with USPS and carrier regulations and university policies.
• Implement technologies to streamline mail tracking and notifications.
• Coordinate services with Print Mailroom for seamless processing.
• Optimize workflows during peak periods like move-in and holidays.
• Lead cross‑department collaborations to resolve service challenges.

Skills

Leadership

Staff management

Customer service

Education

Bachelor’s degree or combination of education and related experience in mail services, logistics, operations management or a related field

Job description

The Manager of Mail and Package Services provides leadership and strategic oversight for all student housing, health systems, and academic mail and package operations across the University. This role ensures that mail and package services are reliable, efficient, and aligned with the University’s mission of supporting students, faculty, and staff. The Manager oversees daily operations, staff management, compliance with postal regulations, vendor relationships, and customer service initiatives while driving innovation and process improvement.

Key Responsibilities

Strategic Leadership

• Provide vision and direction for all mail and package services.
• Develop and implement operational strategies that prioritize efficiency, customer service, and compliance.
• Collaborate with key leadership to align services with needs.
• Operations Management
• Oversee daily mail and package processing, delivery, and distribution to student housing, academic buildings, administrative offices and health systems.
• Ensure compliance with USPS and carrier regulations, as well as University policies.
• Implement technologies and systems that streamline mail tracking, student notifications, and delivery accuracy.
• Collaborate with the Print Mailroom to coordinate services and ensure seamless processing of print-to-mail projects.
• Optimize workflows to manage peak volumes during move-in, holidays, and other critical times.
• Collaborate with other departments (including Facilities, Housing, Dining, and Print) to resolve service challenges and implement process improvements.
• Serve as a point of escalation for complex service issues, ensuring timely resolution and client satisfaction.
• Develop and maintain standard operating procedures (SOPs), training guides, and resources to ensure consistency and efficiency.
• Perform special projects, tasks, cross‑training, and other duties as assigned.

Staff & Resource Management

• Lead, mentor, and develop a team of professional staff, supervisors, and student workers.
• Conduct regular team meetings, one‑on‑ones, and feedback sessions to foster professional growth and continuous improvement.
• Manage staffing plans, scheduling, training, and professional development.
• Oversee budget planning, expense management, and resource allocation.

Customer Experience & Engagement

• Foster a culture of responsive and professional customer service for students, faculty, and staff.
• Address escalated service issues with professionalism and problem‑solving.
• Promote awareness of mail and package services through communication campaigns, workshops, presentations, and collaborations.
• Innovation & Continuous Improvement
• Monitor industry trends and emerging technologies to improve service delivery.
• Evaluate current processes, identifying opportunities for sustainability, cost savings, and efficiency.
• Lead initiatives to reduce undeliverable mail, missing packages, and streamline interdepartmental deliveries.

Minimum Requirements

• Education: Bachelor’s degree or combination of education and related experience in mail services, logistics, operations management or a related field
• Experience: 3+ years of relevant experience in the areas of mail services, shipping/receiving, or related operations.
• Valid driver’s license

Preferred Requirements

• Six years of increasingly responsible administrative, supervisory and/or management experience in the areas of mail services, shipping/receiving, or related operations.
• Experience in higher education or a large organizational mailroom environment.
• Strong knowledge of USPS postal regulations and mail/package handling best practices.
• Proven computer proficiency, including Microsoft Office Suite, mail/package tracking software, automation systems, and list postal processing software.
• Compliance with company driving policies, as well as local, state, and federal driving regulations.
• Ability to drive a van or box truck with a safe driving record
• Excellent communication, organizational, and customer service skills.
• Positive, solutions‑focused attitude with the ability to adapt in a fast‑paced, service‑driven environment. Commitment to continuous improvement.

Work Environment

• Combination of fast‑paced office, production, and mailroom environments and requires regular movement throughout grounds.
• Evening and weekend availability may be required during peak times (such as student move‑in).

Salary Range: $75,000-$85,000

This job description is not intended to imply that these requirements are the only standards for the position. Employees are expected to follow additional instructions and perform other related duties as assigned by their supervisor. Reasonable accommodations may be provided to enable individuals with disabilities to fulfill the essential functions of the job.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non‑discrimination and equal opportunity employment.