Mail Service Associate

AppleOne Employment Services; Richmond (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

AppleOne Employment Services in Richmond, VA is seeking a dependable Mail Service Associate to support mailroom operations and office services on a temp-to-hire basis. The role emphasizes organization, reliability, and strong customer service while contributing to smooth daily operations.

The position involves mail sorting and processing, records maintenance, and providing backup coverage for multiple functions.

Qualifications

• 1–2 years of administrative, mailroom, office services, or clerical experience preferred.
• Good working knowledge of postal regulations.
• Basic computer skills and ability to use standard office technology.

Responsibilities

• Sort, distribute, process, and handle incoming and outgoing mail in accordance with postal regulations and internal procedures.
• Provide office services support, including copy requests, work tickets, and coverage during breaks or staffing needs.
• Maintain records, files, and documentation to support accurate and organized mailroom and office operations.
• Serve as backup support for multiple staff functions and adapt to changing daily priorities.
• Monitor office equipment, coordinate basic maintenance needs, and help ensure equipment remains in good working order.
• Communicate with client contacts, resolve service issues, and keep management informed of operational concerns or improvement opportunities.

Skills

Customer service

Organizational skills

Prioritization

Reliability

Professionalism

Communication

Tools

Standard office software

Job description

Job Summary

We are seeking a dependable and service-focused Mail Service Associate for a temp-to-hire opportunity in Richmond, VA. This role is ideal for someone with administrative, mailroom, office services, or clerical support experience who enjoys staying organized, helping others, and keeping daily operations running smoothly.

The Mail Service Associate will support mailroom operations, office services, records maintenance, equipment coordination, and customer service needs. This position offers the opportunity to work in a professional business services environment with supportive leadership, teamwork, and the potential to build a long-term career path through strong performance and reliability.

Key Responsibilities

• Sort, distribute, process, and handle incoming and outgoing mail in accordance with postal regulations and internal procedures.
• Provide office services support, including copy requests, work tickets, and coverage during breaks or staffing needs.
• Maintain records, files, and documentation to support accurate and organized mailroom and office operations.
• Serve as backup support for multiple staff functions and adapt to changing daily priorities.
• Monitor office equipment, coordinate basic maintenance needs, and help ensure equipment remains in good working order.
• Communicate with client contacts, resolve service issues, and keep management informed of operational concerns or improvement opportunities.

Compensation and Benefits

• Pay Rate: $17.47 per hour.
• Employment Type: Temp-to-hire.
• Location: Richmond, VA.
• Monday through Friday 7am to 4:00pm

Required Qualifications and Skills

• Support daily mailroom operations, including sorting, distribution, mail handling, and records maintenance.
• Assist with office services tasks such as copy requests, work tickets, staff coverage, and equipment support.
• Provide backup coverage across office functions and help maintain smooth daily operations.
• Resolve service issues professionally while communicating updates to management and client contacts.
• 1 to 2 years of relevant administrative, mailroom, office services, or clerical experience preferred.
• Good working knowledge of postal regulations.
• Basic computer skills and the ability to use standard office technology.
• Ability to set priorities, stay organized, and manage changing workloads.
• Strong customer service skills, including the ability to work with difficult or irate customers when needed.
• Flexible and adaptable, with the ability to support multiple functions as business needs change.
• Demonstrated leadership qualities, reliability, and professionalism.
• Ability to work overtime periodically as needed.
• Ability to travel when required based on coverage and business needs.

Preferred Qualifications

• Previous experience in a corporate mailroom, office services, facilities support, or business services environment.
• Experience handling confidential documents, service requests, or client-facing office support tasks.
• Familiarity with copy, scanning, mail processing, and general office equipment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.