Mail Room Manager

Adecco; New York (NY); On-site; USD 55,000 - 62,000; Full time

Job summary

Adecco is seeking a Mail Room Manager in New York, NY to lead daily mail room operations in a corporate setting. This temporary opportunity offers potential temp-to-hire with a Fortune 500 company at their Corporate Offices.

You will manage mail, packages, samples, shipping, courier, inventory, and printer/MFD support services while aligning with business needs and service expectations. Strong leadership and organizational skills are essential.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• 5-7 years in mail room or related operations.
• 3-5 years of direct people leadership experience.

Responsibilities

• Lead daily mail room operations and related services.
• Assign work and balance workload based on volume and priorities.
• Track inventory, shipments, and printer/MFD support.
• Maintain SOPs and service expectations.
• Monitor vendor performance and service levels.

Skills

Mail room operations

Leadership

Inventory management

Customer service

Communication

Scheduling

Problem solving

Education

Bachelor's degree in business/operations/logistics or related field

Tools

Spreadsheet proficiency

Dashboards/reporting tools

Job description

Join Adecco in a dynamic, corporate environment located within New York, New York. This is an exciting temporary opportunity, with the potential to be temp-to-hire, to work directly with a Fortune 500 company at their Corporate Offices. If you have a solid background in corporate mailroom operations and are looking to advance your career within a reputable organization, this position is ideally suited for you.

About the Role:

As a Mail Room Manager, you will be responsible for leading the daily operations of the Mail Room, including mail, package, sample, shipping, courier, inventory, and printer/MFD support services. This role ensures that mail room operations are executed accurately, efficiently, safely, and in alignment with business needs and service expectations.

Key Responsibilities:

• Assign daily work, balance workload, and adjust priorities based on business volume, urgent requests, and operational needs.
• Ensure mail, packages, and samples are received, tracked, sorted, and delivered accurately and timely. Within 24 hours is our SLA.
• Maintain standard operating procedures, service expectations, escalation protocols, and a clean, safe, and organized mail room environment.
• Manage inventory control for assigned mail room, shipping, office, pantry, and operational supplies.
• Maintain appropriate par levels based on usage trends, business needs, seasonality, budget expectations, and available storage.
• Conduct routine inventory reviews, cycle counts, and reconciliations to ensure supply availability and accurate records.
• Identify opportunities to improve inventory accuracy, reduce waste, standardize supplies, and manage costs.
• Monitor service requests, repair tickets, toner/supply replenishment, equipment uptime, recurring issues, and escalations.
• Partner with IT, Procurement, Corporate Properties, and business teams on printer placement, service needs, and usage concerns.
• Track vendor performance against service expectations, response times, open tickets, recurring issues, and service levels.

Qualifications:

• Bachelor's degree in business, operations, facilities management, logistics, or related field preferred, or equivalent combination of education and relevant work experience
• 5-7 years of experience in mail room operations, workplace services, office services, logistics, facilities support, corporate services, or a related operational environment.
• 3 to 5 years of direct people leadership experience preferred, including scheduling, coaching, performance feedback, workload management, and team development.
• Strong knowledge of mail room operations, shipping and receiving processes, package tracking, courier coordination, internal delivery practices, and workplace service standards.
• Demonstrated ability to manage daily tactical execution while identifying opportunities to improve processes, controls, service levels, and team performance.
• Strong customer service orientation with the ability to support associates, business admins, senior leaders, vendors, and cross-functional partners.
• Excellent written and verbal communication skills, with the ability to provide clear updates, set expectations, and escalations appropriately.
• Strong organizational skills with the ability to manage multiple priorities, changing business needs, and time-sensitive requests.
• Ability to use systems, portals, spreadsheets, dashboards, or reporting tools to track work, inventory, service requests, and performance metrics.

Additional Details:

• Work hours: 8:00 am - 5:00 pm, Monday through Friday.
• Weekly payment - receive a paycheck every Friday.
• Environment: Business casual dress code.

Why Join Adecco?

This role offers an opportunity to gain valuable experience in a corporate setting, with room for professional growth. Adecco supports your career development and provides a collaborative environment where your contributions make a real impact.

If you’re ready to elevate your career with a forward-thinking company and are excited about this opportunity, apply today! We look forward to connecting with motivated professionals eager to make a difference.

Pay Details:

$40.00 to $45.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.